Cookies & Privacy
INTRODUCTION
When you decide to shop with us, you're entrusting us with your personal information. We appreciate this trust and are committed to managing your data with the utmost care. By providing your personal data, we aim to enhance your shopping experience, making it more personalized and seamless.
This privacy policy is designed to clarify the ways in which we utilize your personal information, including the parties with whom it may be shared. It is relevant when you make purchases through our websites, utilize our applications, shop in our physical stores, or engage with us in any manner that involves the sharing of your personal data, such as making inquiries or opting in for our marketing communications.
We periodically update the terms of this privacy policy, so we encourage you to review it frequently. The date of the most recent update is indicated at the start of the document. Should there be any significant changes, we will take measures to notify you promptly.
ACQUIRING PERSONAL DATA
Upon your visit to the Site, we acquire specific data concerning your device, your interactions with the Site, and the details needed to process your transactions. Additionally, we may obtain extra data if you reach out to us for customer service assistance. In this Privacy Policy, we define any data pertaining to an identifiable person (including the types mentioned below) as "Personal Data." The following information provides insight into the Personal Data we collect and the reasons for its collection.
Device Data
Objective of Collection: To ensure the Site is accurately displayed for your use and to analyze Site activity to improve our services.
Method of Collection: Automatically captured through your engagement with the Site, using technologies like cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Reasons: Disclosed to our processing partner, Shopify.
Personal Data Collected: Browser type, IP address, time zone, cookies data, the pages or products you explore, search queries, and your interaction with the Site.
Order Information
Objective of Collection: To deliver products or services as part of our agreement, process payments, manage shipping and invoices/order confirmations, communicate with you, screen orders for potential risks or fraud, and, based on your preferences, offer information or promotions about our products or services.
Method of Collection: Directly obtained from you.
Disclosure for Business Reasons: Disclosed to our processing partner, Shopify.
Personal Data Collected: Name, billing address, shipping address, payment details (including credit card information), email address, and phone number.
Customer Support Data
Objective of Collection: To offer customer service.
Method of Collection: Directly obtained from you.
Disclosure for Business Reasons: None.
Personal Data Collected: Offline data or purchased marketing data/lists, and any other relevant details.
MINORS POLICY
Our Site is designed for users over the age of 18 and is not targeted towards minors. It is not our policy to knowingly gather Personal Data from children. If you are a parent or guardian and suspect that your child has shared Personal Data with us, please reach out to us using the provided contact information to initiate the removal of such data.
DISCLOSING PERSONAL INFORMATION
Your Personal Information is disclosed to third-party services to assist in offering our services and completing our agreements with you, as previously outlined. For instance:
Our online store is operated using Shopify. For details on Shopify's handling of your Personal Information, visit their privacy policy.
We may also disclose your Personal Information if required by law, or in response to a legal request such as a subpoena or search warrant, or to safeguard our own rights.
TARGETED ADVERTISING PRACTICES
In alignment with the practices described previously, we utilize your Personal Information to send you advertisements or marketing messages we believe might interest you. For instance:
We employ Google Analytics to gain insights into how our customers interact with the Site. Learn more about Google's use of your Personal Information here: [Google Privacy Policy URL]. If you wish to opt-out of Google Analytics, you can do so here: [Google Analytics Opt-out URL].
We disclose details about your Site usage, purchases, and interactions with our advertisements on other sites to our marketing partners. Some of this information is shared directly with our advertising partners, and at times, through the use of cookies or similar technologies (subject to your consent, based on your location).
Through Shopify Audiences, we aim to display ads across various websites with our advertising partners to users who have made purchases from other Shopify merchants and might be interested in our offerings. Information about your Site activity, purchases, and the email address from your purchases is also shared with Shopify Audiences, enabling other Shopify merchants to present potentially interesting offers to you.
To understand how targeted advertising operates, you can visit the Network Advertising Initiative’s (“NAI”) instructional page at [NAI Educational URL].
UTILIZING PERSONAL INFORMATION
Your Personal Information is utilized to deliver our services effectively, encompassing: presenting products for purchase, managing payments, overseeing the shipping and delivery of your orders, and informing you about our latest products, services, and promotions.
LEGAL FOUNDATION FOR PROCESSING
In alignment with the General Data Protection Regulation ("GDPR") requirements, for individuals residing within the European Economic Area ("EEA"), our processing of your personal information is justified under specific legal bases:
- Your agreement
- Execution of the agreement between you and the Site
- Adherence to our legal responsibilities
- Safeguarding your crucial interests
- Conducting tasks in the public interest
- Pursuing our legitimate interests, provided they do not infringe upon your basic rights and freedoms.
DATA RETENTION
Upon making a purchase via the Site, your Personal Information is kept in our records until you request its deletion. For details on your erasure rights, refer to the ‘Your Rights’ segment below.
AUTOMATED DECISION-MAKING PROCESS
If you reside within the European Economic Area (EEA), you are entitled to challenge processing that relies exclusively on automated decision-making, including profiling, especially when such processes significantly impact you legally or in substantial ways.
We abstain from employing fully automated decision-making processes utilizing customer information that would significantly or legally affect individuals.
Our processing partner, Shopify, implements restricted automated decision-making aimed at fraud prevention, which does not significantly or legally affect you.
Examples of such automated decision-making services include:
- Temporarily blacklisting IP addresses linked to numerous unsuccessful transaction attempts, with this blacklist lasting only a few hours.
- Temporarily blacklisting credit cards tied to blacklisted IP addresses, with this blacklist lasting a couple of days.
SELLING PERSONAL INFORMATION
In accordance with the California Consumer Privacy Act of 2018 ("CCPA"), our Site sells personal information.
CCPA RIGHTS
For residents of California, under the California Consumer Privacy Act (CCPA), you are granted the rights to access your Personal Information that we store (referred to as the ‘Right to Know’), to transfer it to another service, and to request that any Personal Information be amended, refreshed, or deleted. If you wish to utilize these rights, reach out to us using the provided contact details.
Should you prefer to appoint an authorized representative to make these requests on your behalf, please get in touch with us at the specified address.
COOKIES
A cookie is a tiny piece of data stored on your computer or device upon visiting our Site. We employ various types of cookies, such as functional, performance, advertising, and social media or content-related cookies. These cookies enhance your navigation on the website by memorizing your preferences and actions (like login details and chosen region), which saves you the effort of re-inputting this information every time you visit or move between pages. Additionally, cookies help us understand website usage, indicating whether users are first-time visitors or regulars.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK NOTICE
It's important to recognize that the industry lacks a unified approach to interpreting and responding to "Do Not Track" signals. As such, our practices concerning data collection and usage remain unchanged even when we identify such signals from your browser.
POLICY UPDATES
Periodically, we may revise this Privacy Policy to accommodate changes in our procedures or due to operational, legal, or regulatory necessities.
FILING COMPLAINTS
As mentioned previously, should you wish to lodge a complaint, we encourage you to reach out to us via email or postal mail, as outlined in the “Contact” section above.
If our response does not address your concerns adequately, you possess the authority to file your complaint with the appropriate data protection agency. You are encouraged to get in touch with your regional data protection authority for such matters.
